Cancellation policy

After purchase, the customer has a 5-hour window to request a cancellation. This does not apply if the order has already been released for shipping. 

Please note that orders that have already been paid for are usually prepared for shipping immediately and therefore cannot be canceled or changed.

A change to the delivery address is only possible as long as the order has not yet been released for shipping and has not yet been shipped.

Please contact our customer service at if you would like to change or cancel an order.